What’s the Difference Between a Break-Fix IT Guy and an MSP?


With innovations in technology such as virtualization, Cloud computing, and VoIP, companies are faced with making adjustments to their IT infrastructure in order to stay relevant. When it comes to choosing the right IT provider to give you support and coverage, there are many options to consider. Here are some questions that can help you determine which type of partner you should be looking for:

Is technology aligned with your business processes?

No matter what kind of organization you run, it's important to ensure that every business process is optimized and streamlined to lower the risk of failure and increase uptime. With the guidance of a Managed Service Provider (MSP), you'll be equipped with a complete set of solutions and services to support your operations and gain the assurance that all of your processes are working as efficiently as possible. Unlike break-fix IT guys – who only address surface-level problems without a strategic focus – MSPs are capable of providing tailored solutions that cater to your business-specific needs and demands. Are you having problems servicing customers due to a poor communications infrastructure? With the help of an MSP, you'll gain secure, stable, and complete support for any and all challenges you face.

What kind of support are you getting?

For break-fix IT guys, there is no incentive for them to make your network as efficient and stable as possible. Their only duty is to provide reactive support whenever something goes wrong. Essentially, they thrive off of your destruction and don’t invest in network management tools that could help you increase productivity. An MSP, on the other hand, can sufficiently support clients with proactive support. By monitoring your systems 24/7, an MSP can prevent problems before they strike – saving you from unwanted downtime and business disruption. With proactive support, your network can maintain its health at all times.

Have you looked at ROI?

Return on investment, or ROI, is one way to measure whether or not you are saving money and being more efficient with the assets you currently have as opposed to your past way of doing things. With break-fix IT, it's almost impossible to measure your ROI because you're paying for upfront costs whenever something breaks. MSPs on the other hand, will go above and beyond to ensure the best ROI outcome possible. According to a survey from Business Solutions Magazine, 30% of respondents saw an increase in managed IT services revenue between 25-100%. Additionally, 7% of respondents saw an increase in managed services revenue over 100% – a huge growth potential for any industry.

MSPs offer a lot more savings and efficiency potential for small and growing companies because they can offer unprecedented experience. Asking the right questions before you make your partner selection can help you find the right managed service provider.

Here at Kinetic, we provide the best managed IT services to save businesses valuable time, resources, and revenue. For more information, please contact us for a free consultation!