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PRIVACY POLICY

Kinetic is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through activities that link to this Privacy Policy including websites and through your interactive business with Kinetic. By providing information to us, you agree to the terms and conditions of this Privacy Policy. When we refer to ‘we’ or ‘Kinetic’ in this policy we are referring to Kinetic Technology Group, Inc. and its affiliates. 

Information We May Collect

Categories of data subjects from whom we may collect data:

  • employees and former employees including volunteers, agents, individual contractors, temporary or casual workers;

  • applicants who have applied for employment;

  • relatives, guardians or associates of employees, former employees or applicants;

  • contractors, agents, consultants and suppliers both past and present and their individual employees or representative;

  • customers and former customers and their employees or representatives, which may include clients of our customers and former customers;

  • individuals and representatives of organizations who have registered with Kinetic to obtain information on products and/or services offered; and

  • individuals and representatives of organizations who have visited the website.

Information may include:

  • browser and device information;

  • server log file information;

  • information collected through cookies and other technologies;

  • demographic information and other information provided by you;

  • financial details;

  • complaints or grievances;

  • contact details, being corporate contact details where appropriate, including email, postal address, telephone and facsimile numbers;

  • purchasing habits and customers;

  • customer preferences;

In addition, with respect to employees, former employees and applicants the additional categories of data may include:

  • Personal details

  • Family, lifestyle and social circumstances

  • Employment details

  • Financial details

  • Complaints or grievances

  • Email and postal addresses

  • Telephone and facsimile numbers

  • Limited sensitive data such as racial or ethnic origin, physical or mental health or condition, religious observance, issues notified under whistleblower policies, criminal records and disciplinary records, collected in the ordinary course of the employment relationship.

How We May Collect the Information

We may collect information in a variety of ways, including:

  • From you directly.

  • Through this site: Kinetic may collect information through the website when you visit.

  • Through business interaction: We may collect information through your or your employer’s business interaction with our employees or offices.

  • From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties.

How We May Use Information

  • Data storage and administration;

  • Data security;

  • Customer and user administration, including the processing of orders, enquires and client reporting;

  • Employee administration;

  • Advertising, marketing and public relations activities;

  • Maintenance of accounts and records;

  • Analysis of trends and statistical data;

  • Crime prevention and prosecution of offenders; and

  • Maintenance, development and testing of our website and systems which may include trouble shooting and tailoring specific client and partner experiences.

Kinetic will always request your consent to send you marketing communications – as per the Information Disclosure section below you may opt-out of this whenever you wish.

Our legal basis for collecting and using the personal data described above and in this Privacy Policy will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

We will process your information for the purposes of operating our website and communicating with you as necessary to provide our services to you and in our legitimate commercial interests, for instance, when responding to your queries, undertaking marketing activities, improving our website and services or for the purposes of detecting or preventing illegal activities.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

Cookies

Please read this section carefully as it contains important information on how we use cookies on our websites. This policy should be read together with this entire Privacy Policy (of which this cookies section is a part).

Kinetic may set cookies for your web browser when you visit our website, use our products or visit a website where Kinetic provides ads, content or analytics.

This section on Cookies only relates to your use of Kinetic’s websites. On our websites we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Use of cookies by Kinetic

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser used if the browser’s preferences allow it.

Generally, we use cookies in order to improve the user experience of this website in particular with customized content, tell us which parts of the websites the users have visited, keep track of your preferences while you are using Kinetic services, provide enhanced services, remember the location and language settings for individual users, provide general internal and customer analytics, and support security measures. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to recognise our visitors and to understand and provide what is most relevant to our visitors. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see our Privacy Preference Centre. There you can also change your cookie preferences by opting in or opting out of specific categories of cookies.

Types of cookies

The cookies we place on your device fall into the following categories:

Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Performance cookies—These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functionality cookies—these cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting cookies— These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Consent to use cookies and changing settings

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by using our Privacy Preference Centre (accessible via ‘Cookie settings’ in the bottom right corner of our website). You can then make your choices using the sliders and buttons.

How to change your global cookie settings locally on your own device:

Cookie settings can be changed in the settings of most web browsers.

You may refuse to accept cookies by modifying the settings on your browser, for example:

Please note, if you choose to block cookies via the browser, you may not be able to access certain parts or functions of this website.

Surveys

The information you provide for surveys will be used to support your relationship with Kinetic. Kinetic may use online surveys to ask visitors/customers for contact information (like their email address). We use contact data from our surveys to send the survey taker information about our company and promotional material on behalf of our partners. We may combine survey information with other data we hold about you.

Contests/Giveaways

The information you provide during contests and giveaways will be used to support your customer relationship with Kinetic. Kinetic may ask for contact information (like your email address). We use contact data from these events to send users information about our company and promotional material from some of our partners. The contact information is also used to contact the visitor when necessary. We may combine this information with other data we hold about you.

Information Disclosure

Kinetic will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this policy. Your information may be shared with group companies, agents, contractors or vendors of Kinetic who provide data processing services to us or who otherwise process personal data for the purpose of performing services for you or Kinetic or for the purpose notified to you when we collected your personal data. Kinetic may release personal data (including personally identifiable information) when required to by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on Kinetic.

Kinetic may also share your personal data with a potential or actual buyer (and its agents and advisers) in connection with any proposed or actual purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy, as well as any other person with your consent to the disclosure.

We may also disclose your information if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of the business or assets. If Kinetic or substantially all of its assets are acquired by a third party, personal data held may be one of the transferred assets. Any third party who acquires assets from us may acquire all or part of our business. They may not be in the same line of business as we are. Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration.

Security

While Kinetic uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly you acknowledge that the use of the internet is not entirely secure and that you provide personal information to Kinetic at your own risk. Kinetic cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the internet. Any user or third party accessing Kinetic’s website or services is responsible for its own use of the website and the services. Kinetic is not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services or otherwise.

Kinetic uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. 

Social Media Features

This website includes social media features, including Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on this website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on this website. Your interactions with these features are governed by the privacy policy of the company providing it.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or our online ordering facility, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Please make sure this password is unique and that you do not use this password for any other purpose. If you use another account (such as a social media account) to log on to a secure part of the Kinetic website, then please make sure that you keep that password secure as well. If you think that any of your passwords have been compromised, please notify us so that we can look after the security of your details on our website.

Links to Third-Party Websites and Services

This website may contain links to third-party sites. If you click on those links this will take you outside Kinetic’s service. We cannot control and are not responsible for the privacy practices of those third-party sites. We encourage users to be aware when they leave this website, and to read the privacy statements of each website they visit. This Privacy Policy applies only to this Website.

Retention of Personal Data

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Choice/Opt-Out/Rights

You have the following data protection rights:

  • you have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on “unsubscribe” by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below. 

  • you may also have the following rights (although all of these rights are subject to some conditions and exceptions):

    • to access, correct, and request deletion of your personal data;

    • to object to processing of your personal data, ask us to restrict said processing, and/or request portability of your personal data;

    • to erasure of your personal data.

  • if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent;

  • you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

You must be able to provide your name and email address or other information sufficient to allow us to identify you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Please contact us here: https://kinetictg.com/contact/

Updates to this Privacy Policy

We may change this Privacy Policy as our business continues to evolve. When we update our Privacy Policy, we will take appropriate measures to inform you in case of significant modifications, consistent with the significance of the changes we make. Please take a look at the “Last Updated” legend at the bottom of this page to see when this Privacy Policy was last revised.

Last Revised: February 2, 2024

Privacy Policy

Got more questions? Reach out to a tech specialist!

Jim Harryman

Jim is the fearless leader of the Kinetic team. He founded Kinetic more than two decades ago with one simple purpose – make technology do what it promises to do. He has spent the last 25 years doing just that. Every IT system Jim mans is fully subservient to its owner. When he isn’t reveling in new technology, he spends time with his wife Julia and their two sons who are grown, married, and both expecting babies.

CJ Jackson

Meet CJ Jackson, a technical expert with 12 years in customer service and a tech journey sparked by the Apple Store Genius Bar. Recognized for patient issue resolution, CJ excels in teaching and empowering users. As Kinetic’s Configuration Specialist for 3 months, CJ is passionate about simplifying lives through tech. Beyond work, CJ explores cuisines, enjoys concerts, and embraces RomComs. The motto: Choose what’s right over what’s easy. CJ aspires to be remembered as a happy, eager, and passionate soul, inspired by daily opportunities to make a difference. Expect tech-savviness, culinary adventures, and unwavering commitment to everything done.

Julia Harryman

Julia Harryman, our resident efficiency specialist, has a unique background that is not typical of IT. Armed with a Master’s in Education for Technology Leadership, Julia has been an integral part of our team since 2012. Fueled by a constant supply of (insert current caffeinated beverage here) , she’s is a driving force behind our streamlined operations, ensuring that our company runs seamlessly.

Richie Owen

Richie Owen is an adept IT professional known for his innovative problem-solving. With a strong background in security systems for financial institutions over the past nine years, Richie excels in resolving networking and cabling challenges. Off-duty, he’s a bass-playing musician and a dirt bike enthusiast. In his six months at Kinetic, Richie has demonstrated his expertise, further supported by almost a decade of experience in low-voltage systems. He values human connections, citing music as his perpetual motivation. Richie’s love for limeade with tea and his belief that people make life meaningful reflect his distinctive character.

Chad Thorne

Chad bought his very first Mac as a senior in high school and hasn’t looked back since. To him, pushing the limit involves figuring out just how far he can push the performance on a Mac and testing his own IT knowledge and capabilities at the same time. This Cowtown native is super handy when it comes to configuring and deploying business networks and is one of 14 people on the planet who actually knows where ALL of the wires go.