FAQs - Kinetic Technology Group

Frequently Asked Questions

Data breaches and cyber threats continue to expand, and businesses of all sizes are open to risk. In Q3 of 2022 alone, 15 million records were exposed to data breaches. Protecting your company against these ever-evolving threats is not just a recommended practice, but an absolute necessity.

Frequently Asked Questions

HOW MUCH DOES IT COST?

Providing value is our priority, that’s why we’ve created three simple pricing plans based on your strategic plan and the equipment that is supported.

DO I HAVE SOMEONE I CAN CALL DIRECTLY?

You will always have a direct connection to our team! Our primary contact method is through our helpdesk, but a good old-fashioned phone call is great, too.

I LIKE TO PAY FOR WORK HOURLY, DO YOU PROVIDE OPTIONS FOR THAT?

Pricing should be straightforward and easy. We created a simple monthly billing solution that compliments your budget and saves you time.

DO I HAVE TO SIGN A CONTRACT?

Yes, but we won’t hold you hostage. We have a 30-day notice cancellation policy to be as accommodating as possible for our partners.

WHAT HAPPENS WHEN I NEED HELP AFTER HOURS?

Technology doesn’t sleep, but you should. However, if you need something outside of business hours, we understand. We’ll tailor a specific process that works best for you.

I’M ON A TIGHT SCHEDULE, HOW DO YOU SCHEDULE YOUR PROJECTS?

We understand what it’s like to work within tight deadlines. Our team is available when it’s convenient for you.

DO YOU SELL HARDWARE?

We can help you find the perfect hardware! We don’t provide it directly, but we have partnerships with companies like Apple, Dell and Cisco to provide the best equipment and pricing available.

IN THE BEGINNING, HOW OFTEN WILL WE MEET?

Your time is valuable. That’s why our meetings are customized around your strategic plan and availability. Initially, we will complete an on-boarding process, then establish a meeting schedule that works best for you.

HOW DO I GET STARTED?

To get started, all you need to do is schedule a call and we will contact you right away. From there, we’ll do an initial overview to see what services or support is best for you.

Once you sign up and the initial overview call is complete, we will begin fulfilling your strategic plan.

HOW DO WE KNOW IF THIS IS THE RIGHT FIT?

Choosing the right technology team to partner with can be overwhelming. Our goal is to make it stress-free and enjoyable. We’re committed to answering all of your questions up front, so you are confident in your decision

Got more questions? Reach out to a tech specialist!

Jim Harryman

Jim is the fearless leader of the Kinetic team. He founded Kinetic more than two decades ago with one simple purpose – make technology do what it promises to do. He has spent the last 25 years doing just that. Every IT system Jim mans is fully subservient to its owner. When he isn’t reveling in new technology, he spends time with his wife Julia and their two sons who are grown, married, and both expecting babies.

CJ Jackson

Meet CJ Jackson, a technical expert with 12 years in customer service and a tech journey sparked by the Apple Store Genius Bar. Recognized for patient issue resolution, CJ excels in teaching and empowering users. As Kinetic’s Configuration Specialist for 3 months, CJ is passionate about simplifying lives through tech. Beyond work, CJ explores cuisines, enjoys concerts, and embraces RomComs. The motto: Choose what’s right over what’s easy. CJ aspires to be remembered as a happy, eager, and passionate soul, inspired by daily opportunities to make a difference. Expect tech-savviness, culinary adventures, and unwavering commitment to everything done.

Julia Harryman

Julia Harryman, our resident efficiency specialist, has a unique background that is not typical of IT. Armed with a Master’s in Education for Technology Leadership, Julia has been an integral part of our team since 2012. Fueled by a constant supply of (insert current caffeinated beverage here) , she’s is a driving force behind our streamlined operations, ensuring that our company runs seamlessly.

Richie Owen

Richie Owen is an adept IT professional known for his innovative problem-solving. With a strong background in security systems for financial institutions over the past nine years, Richie excels in resolving networking and cabling challenges. Off-duty, he’s a bass-playing musician and a dirt bike enthusiast. In his six months at Kinetic, Richie has demonstrated his expertise, further supported by almost a decade of experience in low-voltage systems. He values human connections, citing music as his perpetual motivation. Richie’s love for limeade with tea and his belief that people make life meaningful reflect his distinctive character.

Chad Thorne

Chad bought his very first Mac as a senior in high school and hasn’t looked back since. To him, pushing the limit involves figuring out just how far he can push the performance on a Mac and testing his own IT knowledge and capabilities at the same time. This Cowtown native is super handy when it comes to configuring and deploying business networks and is one of 14 people on the planet who actually knows where ALL of the wires go.