Kinetic Technology Group’s FAQs
FAQs
Find the Answers to Your Questions with Our FAQs
How much does it cost?
Providing value is our priority, that’s why we’ve created three simple pricing plans based on your strategic plan and the equipment that is supported.
Do I have someone I can call directly?
You will always have a direct connection to our team! Our primary contact method is through our helpdesk, but a good old-fashioned phone call is great, too!
I like to pay for work hourly, do you provide options for that?
Pricing should be straightforward and easy. We created a simple monthly billing solution that compliments your budget and saves you time.
Do I have to sign a contract?
Yes, but we won’t hold you hostage. We have a 30-day notice cancellation policy to be as accomodating as possible for our partners.
What happens when I need help after hours?
Technology doesn’t sleep, but you should. However, if you need something outside of business hours, we understand. We’ll tailor a specific process that works best for you.
I’m on a tight schedule, how do you schedule your projects?
We understand what it’s like to work within tight deadlines. Our team is available when it’s convenient for you.
Do you sell hardware?
We can help you find the perfect hardware! We don’t provide it directly, but we have partnerships with companies like Apple, Dell and Cisco to provide the best equipment and pricing available.
In the beginning, how often will we meet?
Your time is valuable. That’s why our meetings are customized around your strategic plan and availability. Initially, we will complete an on-boarding process, then establish a meeting schedule that works best for you.
How do I get started?
To get started, all you need to do is schedule a call and we will contact you right away.
What will happen after I sign up?
Once you sign up and the initial overview call is complete, we will begin fulfilling your strategic plan.
How do we know if this is the right fit?
Choosing the right technology team to partner with can be overwhelming. Our goal is to make it stress-free and enjoyable. We’re committed to answering all of your questions up front, so you are confident in your decision.
FAQs
Find the Answers to Your Questions with Our FAQs
How much does it cost?
Providing value is our priority, that’s why we’ve created three simple pricing plans based on your strategic plan and the equipment that is supported.
Do I have someone I can call directly?
You will always have a direct connection to our team! Our primary contact method is through our helpdesk, but a good old-fashioned phone call is great, too!
I like to pay for work hourly, do you provide options for that?
Pricing should be straightforward and easy. We created a simple monthly billing solution that compliments your budget and saves you time.
Do I have to sign a contract?
No contracts are required! Your goal is achieving a return on your investment and we are not successful unless you do.
What happens when I need help after hours?
Technology doesn’t sleep, but you should. However, if you need something outside of business hours, we understand. We’ll tailor a specific process that works best for you.
I’m on a tight schedule, how do you schedule your projects?
We understand what it’s like to work within tight deadlines. Our team is available when it’s convenient for you.
Do you sell hardware?
We can help you find the perfect hardware! We don’t provide it directly, but we have partnerships with companies like Apple, Dell and Cisco to provide the best equipment and pricing available.
In the beginning, how often will we meet?
Your time is valuable. That’s why our meetings are customized around your strategic plan and availability. Initially, we will complete an on-boarding process, then establish a meeting schedule that works best for you.
How do I get started?
To get started, all you need to do is schedule a call and we will contact you right away.
What will happen after I sign up?
Once you sign up and the initial overview call is complete, we will begin fulfilling your strategic plan.
How do we know if this is the right fit?
Choosing the right technology team to partner with can be overwhelming. Our goal is to make it stress-free and enjoyable. We’re committed to answering all of your questions up front, so you are confident in your decision.
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