Managed IT Services and Cybersecurity Built to Keep 
Your Business Running

Kinetic Technology Group is a Texas-based managed IT partner that keeps your systems running, and your data protected without the chaos of reactive IT or vendor sprawl.

Years in Business
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Min Avg. Response Time
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US-Based Support
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Texas Offices
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Two coworkers working at a computer, with one speaking on a phone

Stop Reacting to IT Problems. Switch to Proactive Managed IT Services. 

Most businesses don’t need more IT tools. They need a partner who owns the outcome.

Kinetic Technology Group replaces reactive, break/fix IT support with a proactive, fully managed model that reduces risk, eliminates vendor chaos, and gives your leadership team predictable monthly costs and reliable performance.

We work with organizations that are tired of waiting on hold, chasing multiple vendors, or discovering security gaps after it’s too late. Before we write a proposal, we show up in person, evaluate your environment, and have real conversations with your team. That’s how we build IT solutions that actually fit your business, not someone else’s template.

Why Kinetic is Different

What Sets Kinetic Apart from Other Managed IT and Cybersecurity Providers 

We Respond in Minutes, Not Hours

Our average response time across all ticket priorities is 12 to 15 minutes, a number we track through our Network Operations Center and benchmark monthly against dozens of peer providers nationwide. When something goes wrong, you’re not getting a voicemail or an automated ticket queue.

We Start With a Site Visit

Before we propose anything, we come to you. We evaluate your network, meet your key staff, and have direct conversations with your leadership to understand your goals, your constraints, and where your current setup is falling short. Solutions built without that context are just
guesses.

100% US-Based Helpdesk, No Offshore Routing

Every support request reaches a real person on our team. Our helpdesk team is available to respond to your needs 24/7. After-hours and emergency protocols are established individually for every client, including a hot ticket process that escalates to the full Technology Specialists team and senior leadership.

One Flat Monthly Rate, No Surprise Bills 

Our managed IT model runs on a single, predictable monthly fee. No per-incident charges. No hourly overage. No invoices you didn’t see coming. When your business runs well because of technology, we succeed. That alignment is by design.

Independently Audited 

Kinetic participates voluntarily in an annual audit by an independent firm to verify that our operational controls are working as intended. We do this because accountability should be demonstrated, not just claimed. A copy of the audit is available upon request.

25+ Years in Business 

Founded in 1997, Kinetic is one of the most tenured managed IT providers in North Texas. We’ve supported clients through every major technology transition over the past two-and-a-half decades. The clients who stay with us do so because the relationship works, not because switching is hard.

What Long-Term Clients Say About Working With Kinetic 

Managed IT and Cybersecurity for 
High-Stakes Industries 

Kinetic works with businesses in sectors where the stakes are high and the IT requirements are specific. We understand that a construction company’s technology needs look nothing like a law firm’s, and we build solutions to match.

Two IT professionals in hard hats reviewing a tablet and laptop in a server room

Our Managed IT Services: One Partner Accountable for Your Entire Technology Environment 

Kinetic’s managed IT services replace reactive support with a comprehensive, proactive approach that includes continuous monitoring, maintenance, cybersecurity, and strategic guidance, all under a single flat monthly agreement. 

Certified Partners for the Platforms You Rely On 

Apple Technical Partner logo
Cisco logo
Synology logo

Managed IT Services Frequently Asked Questions

What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) is a company that takes ongoing responsibility for a business’s technology environment, including monitoring, maintenance, security, and helpdesk support, under a proactive, contract-based model. Unlike break/fix IT support, which responds only after problems occur, a managed IT provider works continuously to prevent issues before they affect your operations. Kinetic Technology Group has delivered managed IT services to businesses throughout Texas since 1997.

What is included in managed IT services?

Managed IT services from Kinetic Technology Group include 24/7 helpdesk support, proactive system monitoring and maintenance, managed cybersecurity (including SOC monitoring, phishing simulation, dark web monitoring, and compliance management), cloud services and Microsoft 365 management, data backup and disaster recovery, IT consulting and technology planning, and network management. All services are delivered under a single flat monthly rate.

How do you handle cybersecurity as part of managed IT?

Kinetic delivers layered cybersecurity as an integrated component of managed IT services, not as a separate add-on. Our approach includes Security Operations Center (SOC) monitoring 24 hours a day, 7 days a week, 365 days a year for both network and device security, advanced endpoint protection, dark web domain monitoring, phishing email simulation and reporting, multifactor authentication management, SSO implementation, advanced email security including filtering, encryption, and continuity, password management, and compliance assessment and management.

How much do managed IT services cost?

Managed IT services from Kinetic Technology Group are priced at a flat monthly rate based on your organization’s size, complexity, and specific service requirements. There are no perincident fees, no hourly overages, and no surprise invoices. Before presenting a proposal, our team conducts a site visit and environment assessment to ensure the plan we recommend fits your actual needs and budget. Contact us to request a proposal.

What is the difference between managed IT and break/fix IT support?

Break/fix IT support is reactive: a technician responds after something stops working and bills for the time spent. Managed IT services are proactive. Your environment is monitored continuously, problems are identified and resolved before they escalate, and your provider is accountable for the overall health and performance of your technology. Managed IT delivers more predictable costs, fewer disruptions, and a long-term partner with a genuine incentive to keep your systems running well.

Do you provide on-site IT support in Dallas and Midland?

Yes. Kinetic Technology Group has offices in both Dallas and Midland, Texas, and provides onsite IT support throughout the Dallas-Fort Worth Metroplex and West Texas. When issues cannot be resolved remotely, we dispatch a technician to your location. Scheduled on-site technology specialist visits are also available as part of managed IT plans, along with quarterly business reviews with your dedicated Client Success Manager

Do you support businesses in Midland and West Texas?

Yes. Kinetic Technology Group has a dedicated office in Midland, Texas, at 223 West Wall St., Suite 299, and provides the full range of managed IT services, including on-site support, to businesses throughout West Texas and the Permian Basin. Our Midland clients receive the same proactive, relationship-first managed IT approach as our Dallas-area clients.

Stop Settling for Reactive IT. 
Request a Proposal Today. 

If your business needs more than reactive IT support and you want a partner who takes ownership of your technology environment, shows up when it matters, and keeps your systems running reliably, Kinetic Technology Group is ready to talk. 

Jim Harryman

Jim is the fearless leader of the Kinetic team. He founded Kinetic more than two decades ago with one simple purpose – make technology do what it promises to do. He has spent the last 25 years doing just that. Every IT system Jim mans is fully subservient to its owner. When he isn’t reveling in new technology, he spends time with his wife Julia and their two sons who are grown, married, and both expecting babies.

CJ Jackson

Meet CJ Jackson, a technical expert with 12 years in customer service and a tech journey sparked by the Apple Store Genius Bar. Recognized for patient issue resolution, CJ excels in teaching and empowering users. As Kinetic’s Configuration Specialist for 3 months, CJ is passionate about simplifying lives through tech. Beyond work, CJ explores cuisines, enjoys concerts, and embraces RomComs. The motto: Choose what’s right over what’s easy. CJ aspires to be remembered as a happy, eager, and passionate soul, inspired by daily opportunities to make a difference. Expect tech-savviness, culinary adventures, and unwavering commitment to everything done.

Julia Harryman

Julia Harryman, our resident efficiency specialist, has a unique background that is not typical of IT. Armed with a Master’s in Education for Technology Leadership, Julia has been an integral part of our team since 2012. Fueled by a constant supply of (insert current caffeinated beverage here) , she’s is a driving force behind our streamlined operations, ensuring that our company runs seamlessly.

Richie Owen

Richie Owen is an adept IT professional known for his innovative problem-solving. With a strong background in security systems for financial institutions over the past nine years, Richie excels in resolving networking and cabling challenges. Off-duty, he’s a bass-playing musician and a dirt bike enthusiast. In his six months at Kinetic, Richie has demonstrated his expertise, further supported by almost a decade of experience in low-voltage systems. He values human connections, citing music as his perpetual motivation. Richie’s love for limeade with tea and his belief that people make life meaningful reflect his distinctive character.

Chad Thorne

Chad bought his very first Mac as a senior in high school and hasn’t looked back since. To him, pushing the limit involves figuring out just how far he can push the performance on a Mac and testing his own IT knowledge and capabilities at the same time. This Cowtown native is super handy when it comes to configuring and deploying business networks and is one of 14 people on the planet who actually knows where ALL of the wires go.